Hunter Truck has recently joined the National Business Research Institute’s (NBRI) Circle of Excellence.
The NBRI Circle of Excellence Award honors organizations that achieve outstanding Customer Experience based on thorough, science-driven customer research. To qualify, companies must either rank at or above the 75th percentile in their industry or improve their score by more than five percentiles from the previous year.
“I am proud of our team’s commitment to continuously enhancing the customer experience. This recognition by the NBRI Circle of Excellence reflects our dedication to not only meeting but exceeding our customers’ needs across all touchpoints,” said Jeff Walters, Senior Vice President of Service. “We will continue to leverage data-driven insights to refine our processes and ensure we remain focused on what truly matters to our customers: exceptional service and long-lasting relationships.”
Hunter Truck is evaluated against industry benchmarks drawn from NBRI’s extensive survey database and currently ranks in the 71st percentile. NBRI recognizes Hunter Truck’s leadership for its dedication to data-driven customer research and ongoing efforts to enhance the Customer Experience.
“We are incredibly proud of our service team for achieving this milestone. Their hard work and dedication are reflected in this award, and we are committed to pushing even further to exceed expectations this year,” said Erica Henderson, Corporate Sales Assistant.
At Hunter Truck, we are committed to continuously improving upon how best we can serve our customers across parts, sales, and service. Our team is focused on identifying the key factors that drive our overall satisfaction and customer loyalty. Through NBRI’s advanced statistical modeling of our data, it provides us with insight and actionable steps to improve our customer experience throughout our dealership network.
“Great business leaders understand how exceptional customer experiences improve business performance. They take the time to listen to their customers, identify and tackle important business issues, and create interactions that build customer loyalty,” says Steve Moylan, President at NBRI. “Hunter Truck’s high achievement in earning this distinguished award is a direct result of Hunter Truck’s dedication to measuring and improving their customer experience.”
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Hunter Truck is a family-owned authorized dealer of Peterbilt trucks. Hunter has provided four generations of trucking solutions and an unparalleled commitment to personalized service, parts, and sales.
A name that’s been synonymous with reliability since 1938, we have a long-standing relationship with premium-quality truck producer, Peterbilt Motors, and operate 19 locations across Pennsylvania, New York, New Jersey, and West Virginia.
